Terms of Service

Last updated: 3 July 2026

These Terms of Service ("Terms") govern your use of the website ironit.in and the laundry and ironing services provided by iron it ("we", "us", "our"). By booking a pickup or using our services, you agree to these Terms.

1. Our services

We provide garment ironing, wash-and-iron, dry cleaning, and doorstep pickup and delivery services. Service availability, turnaround times, and coverage areas may vary and will be confirmed at the time of booking.

2. Bookings and orders

• Orders can be placed by phone, WhatsApp, email, or the contact form on this website.
• A booking is confirmed only once we acknowledge it and agree on a pickup slot.
• Please count your garments before handing them over. Our staff will verify the count with you at pickup, and this agreed count will be treated as final.

3. Pricing and payment

• Prices are as listed on our website or as quoted at the time of booking. Prices may change, but any change will not affect orders already confirmed.
• Payment is due on delivery unless otherwise agreed (for example, under a monthly plan).
• Free pickup and delivery applies to orders above the minimum value shown on our website; smaller orders may attract a delivery charge, which we will tell you about in advance.

4. Garment care and customer responsibilities

• Please check pockets before handing over garments. We are not responsible for items (cash, jewellery, documents, etc.) left in clothing.
• Please tell us about delicate fabrics, embellishments, or special care requirements at the time of pickup. Garments with care labels will be treated according to those labels.
• Some fabrics carry inherent risks (colour bleeding, shrinkage, weakened fibres, loose embellishments). We handle every item with care, but we cannot accept responsibility for damage arising from inherent fabric defects or missing/incorrect care labels.

5. Loss or damage

• In the unlikely event a garment is lost or damaged due to our fault, our liability is limited to ten (10) times the service charge for that garment, or the depreciated value of the garment, whichever is lower.
• Any claim must be raised within 48 hours of delivery, with the delivery receipt.

6. Delivery and uncollected items

• We will deliver at the agreed time. If you are unavailable, we will contact you to reschedule.
• Items not collected or accepted within 30 days of the first delivery attempt may be donated or disposed of, and we will have no further liability for them.

7. Cancellations

You may cancel a pickup free of charge any time before our staff arrives. Orders already in processing cannot be cancelled, but talk to us — we will always try to find a fair solution.

8. Website use

The content on ironit.in, including the iron it name and logo, belongs to us and may not be copied or used without permission. We try to keep the website accurate and available but do not guarantee it will be error-free or uninterrupted.

9. Changes to these Terms

We may update these Terms from time to time. The version posted on this page, with its "last updated" date, is the version that applies.

10. Governing law

These Terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in our city of operation.

11. Contact us

Questions about these Terms? Email info@ironit.in or call +91 98765 43210.